PSG Media

About PSG Media

Let us do the hard work you don’t have time for.

Making Your Website Easy For You

We want to make it easy for you to build and maintain your website so you can keep your mind on the business you’re in and the customers you serve. You’ve got enough to worry about without having to master all the skill sets necessary to maintain a web presence worthy of your business, so let us do it for you.  Read our FAQ below to learn more

You can’t be an expert in everything and you can’t afford to hire a full-time IT specialist with strong design skills. You need one company that can look after web design, hosting and maintenance for you at very reasonable prices. That’s us.

Our Recent Work

View some of the sites we have made recently. We design websites to suit the kind of business you are operating and the style you want.

Why doesn't every business have a top-tier website?

One reason why people hesitate to invest in a professionally designed website is that they don’t know how to maintain and update it when once it’s done. Once the designer is out of the picture, the customer is left with the responsibility of keeping the content updated, keeping WordPress up to date, maintaining plugins, setting up email accounts and making sure everything is secure.

And that’s just the beginning.

What about mobile and tablet responsiveness? What about on-page SEO? Does your page structure adhere to the requirements of search engines? Are H1, H2, H3 headings properly tagged? Are you sure your site is indexed? Are your images correctly sized?

You don’t need to worry about any of this because after PSG Media designs your website, we’ll update and maintain it for you, and you’ll only pay for what you need.

This doesn’t have to be you!

Why doesn't every business have a top-tier website?

One reason why people hesitate to invest in a professionally designed website is that they don’t know how to maintain and update it when once it’s done. Once the designer is out of the picture, the customer is left with the responsibility of keeping the content updated, keeping WordPress up to date, maintaining plugins, setting up email accounts and making sure everything is secure.

And that’s just the beginning.

What about mobile and tablet responsiveness? What about on-page SEO? Does your page structure adhere to the requirements of search engines? Are H1, H2, H3 headings properly tagged? Are you sure your site is indexed? Are your images correctly sized?

You don’t need to worry about any of this because after PSG Media designs your website, we’ll update and maintain it for you, and you’ll only pay for what you need.

You can afford to hire us!

Our services don’t have to be expensive. Of course, if you want the moon in a teacup, we’re going to charge you for our efforts, but if your needs are fairly basic and our time commitment is minimal, your costs will be low. Depending on your hosting option, you might be able to go months without paying anything to us. Then, when you need us, we’ll be here for you.

How We Work

Retainer System

We take payment in the form of a retainer. You pay us a sum of cash up-front (usually $200) and we bill our time and costs against that retainer. When the retainer is almost used up, you send us another payment, and we keep working. If your needs are minimal, your retainer might last for many months. 

Billing by the Minute

When we fill out our time sheets, we round to the minute to save you money. You pay us only for the time we spend actually working on your projects. 

Flat-Rate Quotes

If you need a flat-rate quote for web design (or other graphic design), we can work on this basis. Flat-rate quotes apply to design projects only and not to technical work, such as migrating websites or setting up email accounts. We allow for flat-rate design in order to allow us to spend extra time making your site look spiffy without going way over budget. Web design projects start as low as $99.

“Business owners, especially owners of small businesses, shouldn’t have to break the bank to afford a strong web presence. Affordable options for quality design and hostingare a must in today’s marketplace.”

Hosting Options

Option 1 - Our Server

You pay us a monthly hosting fee (plus a pro-rated cost for paid plugins you use) and we look after everything for you. Every time you ask us to do something for you, we record the time we spend on a timesheet and this, gets billed against the retainer. The less you need from us, the longer your retainer fee lasts. You have access to the back end of your website (both WordPress and Site Tools including the database) and can migrate your sites to another server any time, with or without our assistance (your choice). 

If we host your site on our servers, we’ll ask you to pay our hosting fee via subscription beginning the day you register with us.  

Option 2 - Your Server

The website is hosted on your own (ideally with SiteGround but possibly with another service) and you pay the hosting company directly for this. You pay us only for the time that we spend doing work for you. You can control and limit our access level and if you decide you’re done with our services, you just change the password and we’re done. If you choose Option 2, we ask that you give us full admin access to your account so that we can contact tech support as needed.

About Hosting Options

The advantage to having your own hosting account is that you can keep all your domains registered there under your name and have as many active websites as you want with no additional charge. In addition, if you want to fire us, no additional steps are necessary beyond resetting access privileges. 

The disadvantages are that 1) you will need to pay for necessary plugins such as Elementor Pro and 2) we may not be able to access tech support for your account (so if there’s a problem, you’re on your own). 

Get in touch now!

Don’t be afraid to ask us whatever you like, or check our our FAQ to learn more.

Frequently Asked Questions

A retainer is a fee paid by a client to a professional such as a webmaster. This fee is paid in advance for work not yet performed. Retainers make it easy for clients to get work done quickly and not have to deal with lots of small invoices. Instead of sending you an invoice, we make it easy for you to pay by credit card online. 

Not all of our clients want to host their websites with us. Some have their own hosting accounts at SiteGround or other hosting companies, and we encourage this. These customers do not pay us any hosting fees. They only have to pay a retainer (in advance) against which we bill our services.

Clients who do want us to host their websites and email accounts do need to pay the monthly hosting fee, in addition to paying the retainer for our services. By separating the two charges, we make it as easy as possible for customers to switch between the two options. 

Do not buy a subscription unless you want us to host your site. 

If you want us to host your site, you have to pay the monthly fee. If you don’t need our hosting services (you pay a hosting company directly), then there is no monthly fee. 

That means the retainer you pay us could last a very long time. If you don’t ask us to do anything, you don’t get billed for anything and whatever is left on the retainer you paid gets carried over. It is possible that you might pay nothing for months.

Retainers (which are non-refundable) expire 1-year from the date of payment or the last time you asked us to do something that got recorded on our timesheet. If you want your retainer to carry over another year, just check in with us. 

We keep a spreadsheet log (currently on Google Sheets) of all the time we spend working for you and deduct the total costs against the retainer you paid us. We bill by the minute to save you money.

So, for example, if you, ask us to create a new email address, we go into the system, create an address, send you the password, then record our in-time, out-time, and total minutes spent.  We multiply this by our per-minute rate and record the subtotal in another column. The spreadsheet automatically tracks the value of the time we invest. A cell at the top of the spreadsheet tells you how much of your retainer remains, giving you an idea of how soon you’ll need to top up.

A separate sheet is kept for every retainer payment you make. You need a Gmail account to access the timesheets on Google Sheets.

If the retainer runs out, you need to top if up before you can ask us to do any work for you. In our terms and conditions, we make it clear that we are not obligated to overrun a retainer.  That means, when the money runs out, we can stop working until a new payment is made.

When you make a new payment, we start a new sheet in the same file, named to reflect your payment date. 

If your retainer runs out and we keep working anyway (which sometimes happens), then we start a new sheet and deduct the time against the retainer you will necessarily have to pay us in the future. 

We rarely overwork retainers, so please be vigilant about topping up.

We take payment online via credit card, processed through Stripe via Send Owl. We don’t invoice you. When you pay, you get a digital receipt emailed to you.

Customers physically located in Japan might e able to pay via direct bank transfer. 

If you want to no longer work with us and we are hosting your website, we have to migrate your website to your own hosting account. There may be fees and these will be deducted against the retainer if sufficient funds are left. If not enough is left on the retainer you might have to pay more to cover the time we will spend, or hire another specialist to do the work for you.

If your website is hosted on your own account, simply change the password and we’re done. This is why setting up your own hosting account might be a preferred option.

The most important reason to have your own hosting account is that it mitigates what we call “the bus problem.” If we get run over by a bus one day, you’ll have to transfer your websites and emails to your own hosing account. You’ll have the access needed to do this, but why make it necessary?

If you have your own hosting account, this is not as big a problem. You don’t have to worry about a thing, because your website is on your own account. Everything just continues as before. 

We would very happy to host your website for you to get things up and running, but we view this as a short-term option. But we recommend you have your own hosting account (preferably at SiteGround, because of their solid reputation and excellent service).